Shocking service

I fail to understand why ZANDO is such a headache to deal with honestly. IT TOOK 3 WEEKS FOR MY DELIVERY TO GET ME AFTER I SENT A FOLLOW UP EMAIL REQUESTING FOR FEEDBACK REGARDING MY DELIVERY SINCE ZANDO DIDNT EVEN BOTHER TO KEEP ME IN THE LOOP WITH WHAT WAS GOING ON!!! MY ORDER FINALLY ARRIVES AND IT IS DAMAGED!!! I TRY TO RETURN THE ITEM AND EXCHANGE IT FOR A BIGGER SIZE AND TO MY SURPRISE I AM PROHIBITED FROM EXCHANGING!!! I THEN SEND AN EMAIL TO CUSTOMER SERVICE AND NO RESPONSE. NOW THE ITEM THAT I WANTED IS GONE! I PAID WITH MY OWN MONEY AND I HAVE NO SAY AS TO WHAT HAPPENS AS A PAYING CUSTOMER. I WONDER WHAT EXCUSE YOU WILL GIVE ME THIS TIME ???? Regards, Phindile Tshabalala