Shocking Servicd

I ordered an item on the 7th October. Firstly, I receive the wrong item. After many electronic replies someone got back to me. I was told they needed to uplift the uncorrect item, once it arrives back at their warehouse they will inspect and then only send the item I actually paid for. I sent photos of the incorrect item etc. But somehow their mistake in the warehouse became mine, where I've been made to wait for MY order. t's now 29... and guess what still waiting. All I can say is thankfully I didnt need it for a event or something. My argument is how can they make this my problem. I work in a service environment and 1. We would ensure our clients got what she paid and ordered. Turnaround time is shocking. And all I get is should be sorted by end of the week. It's going to be a month since I ordered this item ..... shocking !!!!!!