SHOCKING RETURN POLICY FOR DAMAGED GOODS

Customer service and return policy is disgusting. After washing a branded pair of shoes for the second time the one shoe discoloured and I can not longer wear them. Zando keep telling me only after I follow up (for over 6 weeks now) that they are waiting for the supplier to get back to them. I did not buy them from the supplier. When the same thing happened a year ago with SUPERBALIST the service was amazing. They collected the shoes and refunded the money immediately. I am disgusted at ZANDOS service.