Shocking refund service

Terrible service regarding a returned item! Requested a return on the 24th of December, item was collected on th 27th of December. I calle in last week to find out how far my refund was to be told they had checked the return into their "cage" last week Tuesday, I would receive payment by this week Uesday at the latest...I have not received payment, I called again only to be told that my item only arrived today and I would be refunded next week...I am not impressed and although I often buy from Zando, this will be the last. I sent and e-mail requesting assistance more than once and only get automated responses.