Shocking after sales service!

After having for deal with the extended delays in Nov & Dec from your system upgrade, I'm now faced with THE WORST customer service for any online shopping platform! I booked a return on 24 Jan for an item that was too big and which has still not been processed! I have called, emailed numerous times (2 day turnaround?!?!?!?!?!?), and send Facebook messages and still I'm unable to get the correct size.

I can understand that no everything can go right all of the time, but this is just atrocious. It seems that none of the aspects of your business are working correctly and, once again, it's left up to the customer to constantly follow up - and, often, with NO RESPONSE FROM ZANDO.

Let's see if me resorting to a screaming lunatic on Hellopeter will get someone to wake up and take responsibility for this...