Service provide fails to meet delivery lead time and certainly does not care about the impact of this to its customers!!

I am writing out of concern with regard to an order that I place on Sunday the 15th of July 2018 at 07:22 pm. I placed this order because I wanted to wear the item to a function I am attending on Monday 23 July 2018. It was very disappoint to learn that this order can only be delivered on Monday because it left the warehouse on Thursday. When I placed this order a week before I expected the delivery to be between 3 to 5 working days giving myself the worst case scenario of 5 days. Be this as it may, the fact that I am only getting this order on Monday totally defeats the purpose of why I ordered it in the first place and its very frustrating.

I called your call centre and I was told nothing can be done. I am very disappointed and certainly will not be making any orders from Zando in the near future. Can you please give me a way forward as to what to do in this case because no one will be at my address the whole of next week hence I gave myself 5 working days counting form Monday when I placed the order the previous week.

Your supply process certainly does not inspire my confidence and trust as a customer.