Running out of patience

Why are you guys so bad at this online retail business? It's worrying. I shopped on the 25th March when you were having that payment issue. A few of my orders were cancelled but I kept trying and one scceeded and was delieverd. But I was billed another R2 260 on my credit card for one of the failed orders. Since when I have been trying to get you guys to reverse the charge. On Monday it will be 2 weeks since it happened. An unacceptably long time for a simple issue. On average I wait on hold for 8 minutes before being told by your advisors that you are waiting for your bank to authorise the reversal. Every day. Next I need to return a couple of items from my successful order, and I can hardly imagine what confusion that will cause and how long I will wait for THAT to be processed. I wanted to wait until this current problem is sorted but time is running out.