Run By Robots

<p>I placed an order on Friday afternoon. Firstly, let me mention it takes hours to go through their catalogue as the clothing is not sub divided into tops, bottoms etc. Eventually I placed order and 2 minutes after hitting ther send button I realsied I had forgotten something. I phoned their help desk straight away and asked them to add something on to my order. This apparently is impossible. you either have to cancel your order..and have your credit card debited twice while you wait for a refund and reorder (another 2 hours of labour) or place a seperate order for the forgotten item.</p> <p>I said I would place a seprated order but could they waive the delivery fee as my first order was nearly R1000 and thus I was given free delivery. Oh no no no this was absolutelyt not possible, cos...THE COMPUTER SAYS NO. Surely there must be some human imput into how things operate??? Seriously if you want to compete in the online shopping industry you need to jack up on your Customer Care.</p>