Return requested continuously ignored

<p><br />I purchased maternity clothing which was delivered on Friday 2 December 2016. On Monday 5 December 2016, I submitted a request to return a pair of maternity pants. The date of collection on waybill stated the 6th of December 2016. <br /> <br />On the 8th of December 2016, I called Zando and was informed that the courier tried to pick up the pants on the 6th of December 2016 at 17:30. That is impossible as I was never contacted to say that they are on their way and my security guards at my complex confirmed that no one attempted to collect the pants. I was then told that the pants would be collected by no later than Friday 9 December 2016.<br /> <br />On the 12th of December 2016, I called Zando again and spoke to Nicole and she assured me that the pants would be collected by no later the Tuesday the 13th of December 2016.<br /> <br />On the 13th of December 2016, I called Zando yet again to confirm that indeed the pants would be collected and I spoke to Aquila who again assured me that the pants would be collected that same day.<br /> <br />It is now the 14th of December 2016 and again I called and spoke to Jill relaying the same story for the 4th time. She assured me that the pants would be collected and would call me to follow up. Needless to say the pants are still not collected nor was I called. I am not surprised at all that the item has still not been collected. This is now 7 working days later from the date of collection! This service is appalling and will be the last time I ever purchase from Zando. By the itme the pants are collected (if ever) and my money is finally refunded we will be in 2017.</p>