RETURN, REFUND HELL

<p>Hi</p> <p> </p> <p>I bought shoes from Zando and had to return them, the courier guy picked them up on the 28th February 2017, I then called on the 2nd March 2017 to make a follow up. The outcome was the shoes has not yet arrived, fine. Then I called again on the 6th -7th March, which they told me on Tuesday they shoes only arrived that day and that I should call back the 8th March 2017 (Today)… I have been on the phone on all occasions for at least 10 min with no success.</p> <p> </p> <p>I mean firstly does it take 8 days to get to CPT and does it take 8 days to get back to a customer. When a person holds on too long your phone disconnects me and no one has the AUDACITY to call back and explain why the service is POOR.</p> <p> </p> <p>I am hoping to get someone to call me back today by 1pm otherwise I will just have to put you on HELLOPETER cause it seems like it is only when your company gets exposed do you then respond ASAP.</p> <p> </p> <p>I NEED MY REFUND PLEASE.</p>