Return process sucks!!!

I logged a return with Zando on Saturday the 24.03.2018 I was promised collection of the returned items on Monday the 26.03.2018 - which did not happen.

I called Zando every day, including today even twice a day. Each time the consultant assured me that the goods will be collected on the day that I called before 4pm.

I still have the items at hand. Called again today and the response I got was shocking. The response was that the consultant whom I spoke to had not received feedback from the couriers since Monday. So now this is my problem.

Zandos exchange process sucks! What makes it worse is that I will be out of town and then what??? I keep the goods for an entire month!!