Return policy at Zando is terrible

Hi. I placed an order with zando which they delivered and paid cash for. Upon delivery, I was not happy with the items and requested a return and refund of R1408. Their policy states that you should request a return within 14 days of delivery. I received the delivery on the 1st of June2018 and requested the return on the 2nd of June 2018. After 3 days of processing the refund, the email I registered with was disable. I sent emails to assist and advice as when I requested the return they told me I should print out a waybill that they will send via Email and that I need to hand over to the courier when collecting the items. They responded once and told me I can not change the email as the return was processed with the old email which I find difficult to understand. Nonetheless I asked them what the way forward was and the told me I should check the progress on my account. 12 days later I haven't received a response. It's funny how they fragging their feet to process my refund but take only 72 hours to deliver orders. Refunds and customer service at zando is horrific. The next thing they will give me stories that they have been communicating with me via email that I told them was deactivated. Please help....