RETURN NEVER PICKED UP

I ordered 2 pairs of different boots on 14 May 2020. Upon delivery I saw that one pair of boots was scuffed and warped.

I logged a return on 15 May 2020. Even though I was promised several times that the boots will be picked up, THEY HAVE NOT BEEN PICKED UP. It is now 18 June 2020. Despite around 6 different emails I have tried to send them, nothing has been done.

On top of that, when I look at my account on the website, the wrong boots have been logged to be returned!

I am very tired of following up, emailing and waiting for something to be done. JUST GIVE ME A REFUND for the damaged product you sent me in the first place. I'm done waiting for over a month for you to fix your mistake.