Refund My Money

On the 09th November 2020 a paid for my Zando order and the payment was success and reflects on my bank transactions. The issue is that when i track the order it shows that the order is cancelled and the payment was unsuccessful. I still have not received a refund from Zando, i have tried phoning and sending emails but no one is responding to the emails and calls.

This is extreme poor service and to a larger extend Zando is ******** people off their hard earned money