Refund Money

Good Day,

I have send 5 requests through to Zando to refund my moneback into my bank account which they gave me an online voucher for. In by mistake selected online voucher when i initially logged the return. I the submitted an inquiry to confirm whether i could change the option to refund money back into bank account and the customer care consultant advice that i will have to wait for the money to reflect on my account as an online voucher and then i can request from them to rather pay back the money into my bank account which i have done numerous times now without any luck.

Zando kept on responding to other queries i log but ignores this one.

PLEASE ASSIST .

Order Number *** Item : Utopia OTK Boot Black