Received Damaged Goods... Nightmare

I bought a pair of shoes online from Zando. I was very excited when it was delivered, just to open up the box and see a damaged shoe. Zando was immediately contacted regarding this matter and to ensure due process was followed.<br> <br> I was however very surprised when I received a response on day 2 that I must please submit a photo first for further investigation. And on day 3 to receive a response that the matter is with management as they need to approve that this is truly damaged. Surely if you have such stringent quality control processes, these shoes should never have left the warehouse. <br> <br> After sending a further email about my unhappiness, I've been advised that a courier will come to collect the shoes (this will take 4-8 days). once at the warehouse they will investigate further and only then a decision will be made.<br> <br> Why must the customer get involved with internal processes. The product was already damaged on arrival. This should be replaced immediately!!!<br> <br> Horrible service. Avoid buying from Zando!