Re: Order *** & Follow Up ***

Order *** was placed and paid on 03/12/2015. Delivery should have been completed in 3-5 working days. On 10/12/2015 the Order Status still showed 'processing'. I immediately contacted them via e-mail. They sent an automated response (***) that they have a backlog on e-mail queries but they are working hard to attend to the matter. I checked the order this morning and it still shows 'processing'. Utterly unacceptable.