****py service by Zando

I requested a return of an item (because an incorrect size was delivered) on 23 July and the request for return was registered on the same day. Up to this day, the item has not been collected and no tangible feedback is given. I have been in contact with Customer Care and Mishkah has been handling the query. I must mention that she has been outstanding in terms of keeping me informed but in the feedback she gave me, she mentioned that she escalated the matter to the logistics manager and she was not given a response by the said manager. She also mentioned that she informed Zando management of the issue, no response was received either. No response was also given by the couriers.

I am disappointed to see that even Zando management (including the logistics manager) is not bothered by this issue. I will be taking this up with my lawyer and also report Zando to the Consumer Goods & Services Ombudsman. This is 100% ****py!!

Return: order # ***