POOR SERVICE (NO DELIVERY)FROM ZANDO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I placed an order [ ********** 57] on the 3rd of December 2018 with Zando. The company sent me a delivery date of 09/12/2018. On the stipulated delivery date, I received an email from Zando stating that they are having a delay in receiving orders and that my order will only be delivered on the 13th of December 2018. This did not happen as they stated on their email. I am still waiting for the order and a response from the customer service team at Zando. I sent an email to both ********** as well as ********** which has had no response(Email to be attached below). In addition I have made numerous calls to their Customer Service line ********** 636 which after holding for 45+ minutes each time eventually just gave up.

Dear Sir/Madam, I am writing this email to show my utter disappointment in Zando’s service. As disclosed in your delivery policy, deliveries are to take 5 working days at the longest. I placed my order ( ********** 57) on the 3rd of December. I received an email that my order will only be delivered on the 13th of December (9 Working days and still no delivery). This isn’t the first time that Zando has not delivered the service that I as a consumer deserve. I have had countless orders delivered late with no excuse. Your delivery promise on your website should then be changed as I haven’t received a single order on time placed with your company. I know that the delivery policy states that deliveries might in some cases take longer than expected however each order I placed came late? Please advise what you propose to do about this. I look forward to your prompt response! Kind Regards,