Poor service from Zando

I have placed an order on 24 November and to date have heard nothing from this company. They cannot be reached via telephone as no one answers no matter how long you hold on. They advise that they have a CHAT option which cannot be found anywhere on the WEB.

I have emailed both their service support team as well as sent an email to their complaints department and all i have received is an automated response.

I definitely will not be ordering from Zando again.