Poor Service delivery and apauling attitude!

***<br> Bought boots for my wife. It fits but will not Zip Up. Asked to return and arrangement was made on 15/06/2015.<br> Courier contacted me same day and arranged to pick up on 17/06/2015.<br> Courier unprofessionally 'miss called' me 2 times. Then a half hour later, he calls me again then tells me he has been waiting for me at reception. I tell him to wait for me I have just stepped out for 30 minutes and will be back as I was in the building all the time he was miss calling me. He called from ***. <br> Now a week later, I am following up with the Zando to express my disgust and demanded compensation for the time value my money has lost while sitting with the and Luke rudely tells me it is not going to happen. You guys are disgusting. I have rearranged courier but you guys need to sort yourselves out. I will ensure the general public knows how you treat your customers.