Poor service at its best

Ive had a bad experience more than once with Zando. It just doesn't get better. They apologize and that's it, maybe give you a R75 to spend. It doesn't solve the problem. I bought a watch 3 weeks ago as a gift for my husband. The watch was way too big. I asked for a refund, they have still not collected the watch and no answer to my emails. Poor service at its best.