Poor service

Place an order on 2 Dec 2019 - order number ***. Two complaints:

1. Not a major one, but something Zando must def. take a look at fixing. I had 2 Zando vouchers, but could not use more than one voucher at a time. So instead of placing a single order for 2 items and using 2 vouchers, I had to place 2 separate orders with one voucher each. This actually means higher costs for Zando.

2. Due to black friday the prev week. the notification from Zando is that delivery woudl take up to 7 working days, which would be end of day Tuesday 10 Dec. One order was received on Wed 11 Dec and I have yet to receive the 2nd order and today is 13 Dec. The most frustrating thing is that I phoned into the call centre 4- 5 times during the week to expedite the orders to no avail. I even explained to them that it must be delivered by the 13th as then I am away on leave. It's taken about 30 minutes for someone to answer the call centre, people promise to call me back, but no one ever does.

Ended up that I won't have my order before I go on leave - 3 working days after Zando said I would receive my order.