Poor service

Ordered a product from Zando on Sunday 6/05/2018 and took the 3 - 5 day delivery date option.

It is Friday afternoon and I have still not received my package or even an e-mail explaining the delay.

I have ordered items from Zando several times in the past with the same delivery option and the order was on time.

I have called their offices numerous times and there is no answer at all. It is now costing me more money to beg for my order to be delivered.

This item was meant as a birthday gift and I am now left empty handed. The lack of communication and the poor customer service is disappointing.