Poor return process

This is by far the worst experience with a online clothing retailer that i have ever had. I can't believe in this day and age, an eCommerce retailer has got the ability to log a return via there website. The you can't even call anyone at the call center, granted its Covid-19, I'll look past this. I have sent several email to ***. I have not received replies or any feedback. Then when i do finally receive a reply, it's past 2 weeks, we can't do a refund. What BS is that. I followed all the rules and process, and your staff give a ****ty response like that.