Poor quality products, poor return experience

On 12 June 2018 my new shoes from Zando were delivered. Not even 2 months later, on 10 August 2018 I requested a return. The return process was a heck of a confusing process, I would receive 3 emails a day, some emails stating that the problem has been resolved. After asking how it was resolved I would just receive another automated response saying my problem is being attended to. So eventually I received feedback from Zando that the shoes will not be credited. The soles are cracked through, the rest of the shoe looks fine. Not sure how Zando can think that its normal for shoe soles to crack through and disintegrates after 1.5 months of walking.