Poor quality product coupled with unhelpful supplier response

Last week I received my order from Zando, one of the items being a gift for my cousin whose birthday it is was, only to see that the gift (a handbag) had been poorly stitched. How did Zando even think of shipping off a product to their customer which was of poor workmanship! I would be too ashamed to even gift that bag to my cousin.

I called customer service and after 15 minutes my call gets taken. To make the matter worse the call center tells me that the bag is out of stock. My heart was really set on this specific bag as I know my cousin would have loved it. She was leaving a few days later to back home so I had to go hunt for another gift before then. Zando had really caused a great inconvenience to me.

I then emailed customer service (request (#653750) to tell them about my ordeal and they respond a few days later without even an apology for their mistake, only mentioning that they can re-order it in another colour and apologizing for their delay in response. Seriously Zando, if I wanted it in another colour I would have told the call center when I called, not wait for you to offer. I've never experienced such pathetic service before. We live in a third world country so it seems that Zando thinks that it's okay to provide third world service.

Zando won't find me shopping on their site again.