Poor process

Email content :I'm really sorry to hear that you need to return the order. We're unable to exchange it as we don't have this process in place as yet.

Please sign into your account and follow the below steps:

Click and view "My orders" Select the relevant order.

Now select the request return button and select the item, reason and refund method.

Guys wake up. Hi-Tec stepped in where you fell short. Your return process is severely lacking