POOR POOR CUSTOMER SERVICE AND AFTER SERVICE

Firstly id like to say how disappointed i am in the service i received<br> from Zando. I purchased a watch on the 25/05/15 and returned it on the<br> 28th because of the pin that kept falling out on the watch. The courier<br> was suppose to fetch the parcel on the friday which they never did. i<br> called Zando on the monday again to collect the parcel whhich they did<br> only then.<br> <br> Its the 11/06/15 and i still havent received any payment. Ive called<br> several times and the same lady (ANDILE) whom i spoke to on friday the<br> 05/06/15 keeps telling me the same storey about wharehouse..<br> <br> This morning i called again to get transfered from one agent to another. I<br> eventually got cut off. By now ive got steam coming out of my ears. I<br> eventually called back again and demanded to speak to a supervisor, which<br> again i was transfered and cut off.. I Called back and spoke to MONIQUE<br> (TEAM LEADER)which then ensured that my money will be manually processed<br> etc etc etc.<br> <br> Im so sick of the run around from the entire Zando and their stories and<br> excuses i decided to NAME and SHAME them on HELLO PETER. I cannot tolerate bad customer service and demand an apology in writing!!