POOR, INCONSIDERATE CUSTOMER SERVICE

<p>I am shocked to discover that while I rated Zando as one of the top online store with regard to customer service, they just proved that they are not. So I order a jacket, the day it was delivered I noticed that it was damaged. It had two stains on in and the collar was pinched by bad stitching. I immediately email Zando, sending pictures of the reject item. They proceeded to insult me by saying that it is suppose to be that way, which is ridiculous since it clearly wasn’t, then didn’t bother getting back to me thereafter. I contacted them after 10 days of waiting, only to find out that while they did not have a replacement to send me, they further proceeded to tell me that they cannot offer me a discount either. Agmad the manager said either I keep it as is or refund it. I find it so inconsiderate that a customer that has been giving them business for the past 3 years are not valuable enough to them to offer a discount for an item that is a reject. I would like to let you know that your complete lack of attention to a customer’s needs and satisfaction will ultimately cost you in the future. Who would want to buy from you if you cannot any kind of resolution to a poor quality item that you have supp****. I suggest you take responsibility for the items you send out, without proper checks, and not continue to further inconvenience your customers. It is unfair to charge a customer for a reject item! I hope you realize that you have lost a good customer due to your arrogance.</p>