Poor Customer Service/No Communication

I placed order number ********** 58 on Tuesday evening, paid for it immediately with my Visa Card directly from your app, so there is no chance that it went towards the wrong account. The amount was deducted from my account immediately, after which I received 3 emails stating that my order has been cancelled due to no payment from my side. I sent four emails, made three phone call and finally got through on the last call. I was not planning on ever making use of your service again after being disappointed previously, but was persuaded by the discount offered when subscribing to your newsletter. I have now been informed that I will not be receiving all of the products I've ordered -and paid for- because it has gone out of stock in the two days I have waited for feedback. Thank you to the lady who kept patience with my lacking attitude after I finally got through, but needless to say I am deleting your app and would not recommend your service to anyone.