Poor customer service when the fault is not on my side.

I placed an order on 15 May. My order was confirmed. Then less than an hour later I got an email that my order were cancelled because of the payment and that I have to reorder, so I did that. But the money was taken of my account for both orders. I've tried to communicate with Zando and they told me the order was place 3 times. I didn't place it three times, a friend of mine had the same problem. Now Zando have double my money and do not communicate with me regarding this. I've cancelled my order. Now I have to see if they refund me. I don't want to pay R1600 for 2 Bra's.