Poor Customer service

Im so dissapointed with Zando's customer services during this lock down. l Received my order on the 15th of May 2020. Two of the items l ordered l wanted to return and exchange as one was small and the other one was big. l Had made this purchase beginning of April and the items were on sale.

l then sent an email querying how l can return the two of the items for exchange as there was no option on the website. i got a response that they are currently not doing exchanges and l should return the items for a store credit and repurchase the sizes l wanted I then queried on the 19th how the store credit would work as l had bought the items on sale and now they arent on sale. till today I never got a response. i even sent a message on their facebook and Instagram and nothing.