Poor customer service

Hi

I have been dealing with Zando for the past couple of years and have had no problem with them until now. I had placed an order for sneakers, order number ********** 57 on 28 November 2018. They were late in processing the order, but eventually it was dispatched to the couriers last week. Somehow some worker cancelled the order supposedly in error and I had to read in frustration from numerous emails that the order is cancelled and will be returned to the warehouse. I have sent emails and even called to say that I did not cancel any order and need those sneakers as I am going on holiday next week, to no avail. I spoke to Keziah yesterday, she promised to sort this out and get back to me by end of business yesterday again nothing.

This is professional and appalling.