Poor customer service

<p>I made two separate orders from Zando on 26/4/2017. Order numbers ********** 36 and ********** 36.</p> <p> </p> <p>Payment was effected via EFT and my bank forwarded POP to Zando.</p> <p> </p> <p>But a couple of days later Zando emails me and request payment. On 1/5/2017 I again forward POP to them.</p> <p> </p> <p>Today 3/5/2017 I receive two emails stating that both my orders were cancelled due to no payment.</p> <p> </p> <p>I then proceed to contact Zando but to avail as I hold on for ages without answer.</p> <p> </p> <p>Even the emails I send goes unanswered.</p> <p> </p>