Poor collection service of returns

I requested a return for X3 items on 8 Nov 2019. I received a notification that collection will be on 12 Nov 2019. The parcel was ready for collection on 12 Nov, but it wasn’t collected.

After numerous calls and emails, I was given a second collection date, which was 26 Nov 2019. On the morning of 26 Nov 2019 I received a sms notification stating that the items will be collected on the day. Later the morning (26 Nov 2019) I received another sms stating that my parcel could not be collected due to the parcel not being ready for collection – THIS IS NOT TRUE.

Again, after a numerous calls, I was given a third collection date, which was 29 Nov 2019. On the morning of 29 Nov 2019 I received a sms stating that my parcel could not be collected due to an incorrect address. Again, I called the number in the sms to find out what the issue was. A few minutes later I received a call from the courier and I explained exactly where the parcel should be collected. According to the courier he was on his way. TO DATE, THE PARCEL HAS NOT BEEN COLLECTED!

The parcel has been ready for collection since 12 Nov 2019. The collection address cannot be incorrect, as IT IS THE SAME ADDRESS where the items were delivered. I am extremely dissatisfied with the collection service of Zando. It has been 3 weeks since I have requested a return. Please resolve this matter urgently.