Please help!!!

I am at my wits end with zando. Firstly my order took forever to come with empty promises time and time again and now I need to return 2 of the items that were delivered and the option is not available on the website I spent hours on hold and no one answers the phone. I have sent many emails and only an automatic response. Is it freaking possible that anyone at that establishment can actually help a customer? Or is that just way too much to ask.