****ed

I placed an order on the 19.02.15 made an EFT on the 20.02.15 got a confirmation that my order was confirmed,on the 23.02.15 my order was delivered unfortunately I was on leave,on the 25.02.15 I called Zando and I was told my order will be delivered same day also changed my mobile number and advised them that am leaving work at 13:30 up to now am still waiting for my order no one cared to call me to let me know that my order won't be delivered.Am so ****ed I want my money back not a stupid voucher but my damn money back coz I didn't pay with a voucher clearly my money is not wanted by Zando