PAYMENT REFUND

In my opinion....there shouldn't even be a star zando...they are a BIG disappointment...I placed an order with zando on the 26th of March...The item I ordered from.zando was an international item..which had things like custom clearing which required me to have my ID number checked..

I had made a mistake with my contacts and my email address...And by the time I realized that it was too late...When I realized my fault I contacted their client services which was a live chat with an agent...And when I explained the problem...The agent told me that the it's already too late as they had tried to contact me and there was no response...I did explain that the cellphone and the email.address were not working anymore...And I begged for my order not to be canceled...BUT the agent was adamant that it was too late..And the have started with the process of a refund and that was on the 28th of March..

And on the sms confirming the refund...it had started the turnaround time to be 7 to 10 working days...And today is the 12th day and I have been sending emails to.zando but they seem to be ignoring me...

I mean SERIOUSLY...if they knew then that they will hang on to my money...why then did they not process my order like I had asked them to...

What a disappointing service....