Pathetic Zando

on the 25th of June, I placed an order with Zando for a pair of shoes to wear on the 30th of June. On the 29th of June i called to do a follow up on the order and their customer service employee told me they are moving their warehouse and could not provide me with the exact date as to when I would be getting my shoes. I told her it was unacceptable for them not to inform me in time that there might be a delay, and also for her to tell me she does not know when the deliver would come through. I then told her to cancel the order seeing that I would not be getting the shoes on the intended date. She told me she has cancelled the order and I would be refunded within 7 working days.

On the 13th of July I called to do a follow up, the very same lady told me that the cancellation had not yet been done, yet she had previously told me it was already processed. She only processed the cancellation at that point when I was talking to her about the refund which i had awaited for 2 weeks already. I asked her to put me through to her manager and she said she would ask the manager to call me back seeing that I had to wait a further 7 days to be refunded. When I asked for the reference, she responded by saying my cell number would serve as my ref number since their calls are recorded. To this day, the 16th of July, no one has called me.

I have received nothing but a pathetic service and unreliability. They have inconvenienced me in a sense that I needed those shoes for a particular occasion, so I had to improvise at my expense and time to get another pair. With them being an online store, I though they would be serious about the quality of their service because that is all we judge them on, service!