Pathetic service from Zando

I have purchased and paid for items form Zando on 01 December 2018. The status of the items on the site are still in the processing stage of the order. Almost two weeks later??? I have tried calling in and after holding on for almost 20 minutes on numerous occassions I have decided to rather log a complaint in writing. No one responds to that either.. so who cares how good the specials are if you don't get your goods before you go on leave in December.. Will someone please get back to me before I publish on Facebook, Twitter and so on and so on.. and so on!!!