Pathetic Service from Online Retail Store (ZANDO)

This is the ****py service thats provided after you make payment by a top notch online retail store. I sent an email on the 12 May 2020 to ask how far they are with my order as there nonsense out of date website says item still waiting fulfillment. All this being after i have made payment for 3 items on the 8 May 2020 of which they have stated will be delivered between 12th to the 18th and then it changed to the 14th to the 19th and ridiculously the third time back to the 14th May to 18 May and all for the agent whom rep**** to my email saying these exact words "I apologize for the delayed response, Please note that the order has been picked and will be packed soon. This means that the order will be sent to the couriers in the next 2-3 working days. where delivery will then be done."

Does ZANDO even know what they are doing? I was expecting my goods to be here at most by the 12th or at least with confirmation that the item has been picked up but nothing ONLY PAYMENT TAKEN so this out of date business could thrive during this lockdown.....just know its the people making your company thrive so treat us with more respect and not get thousands of money for 3 items and not send any form of confirmation that the goods are being couriered.