Pathetic Service

I must say, in a world where online shopping has become so common and efficient, I find myself absolutely disgusted by the service I've recieved from Zando. I urge shoppers to rather spend their hard earned money on more trustworthy and proven establishments. I've ordered goods on the 5th of December and was under the impression that I would recieve it within 5-7 days. I instead recieved a despatch email on the 13th of December saying that my goods are on delivery. Today is the 18th and not only have I not recieved my goods, but I cannot get through to the customer service agents at Zando. It makes a person wonder if there really is a customer service department or if it is just an automotive voice service that is in place to deceive the consumers. Zando your service is absolutely pathetic. There is no use in advertising great deals and offers when the only thing you deliver is frustration and heart ache.