Pathetic service by Zando, they don't know what they are doing, stay away from them if you value your money

I had such a terrible experience with Zando.

Firstly I had to register as a client which is fair, they prompted me to register my banking details which I did, after picking my item I proceeded to checkout, I was then given banking details for Jade E services where I made payment of R899.00 and not even 30 minutes after that they passed a demand deposit for the same amount through my account. I queried this and sent them proof but all I got is an email telling me that I am wrong they never deducted the amount regardless of the proof. (still no phone call or follow up from their side)

That is not where it ends, the my order was supposed to be delivered 3 days later a week came and went and there is still nothing, I queried this on Wednesday and I was told that I will receive my order in a couple of days and still nothing. this morning I query this again and I am told it will be delivered by the 13th, this is absolutely shocking!!! I am not sure anymore what is happening, the service is pathetic, I have sent them a request to cancel this order and refund me immediately and no they are not able to tell me when my refund will be deposited in my account.

The type of service you will receive from Zando will shock you, this is sheer incompetence, I was a first time buyer and they have put me off from ever ordering anything online ever again, and I will highly discourage anyone from buying anything from them ever, it is pathetic what I had to deal with over the last few weeks, now I am R1 798 out of pocket and nothing to show for it, I want all my money to be refunded please!!!