Pathetic Service

Pathetic Service. Bought a Vitality voucher, ordered products, received an incorrect colour (Zando error) You cannot book an exchange, therefore was forced to book a return. Zando refunded only part of the amount for the item due to the structure of purchase with the voucher. Also sent an apology voucher pf R50 (WOW) Now you have to buy the item again R299.00 + R60.00 delivery and the total equals R359.00 subtract the "less than purchased voucher amount" of R197.58 = R161.42 - you cannot use two vouchers for the purchase, so now you as the customer pays R161.42, but wait they giving you a R50.00 apology voucher + Vitality refund coupon of R101 which means you now have to buy from Zando again , one purchase for R101 and then another for R50 each time adding R60.00 for delivery depending on basket value. But now you have two vouchers and you cannot use two in one cart. So Zando scores all the way... And they cannot waiver their own cost for delivery. I have screenshots of the chats with your agent regarding this issue