Pathetic service

On Friday 26 June 2020 I placed an order. A few minutes later I noticed that the delivery address is incorrect and immediately I phoned them. However, I got an automated message that their call centre is unavailable due to Covid-19 and they urge customers to contact them via social media. Problem is they do not respond on social media nor do they answer any emails. This is totally unacceptable. Instead I get an email on Saturday 27 June 2020 that my order has been shipped. Now I am attempting to stop them from shipping to the wrong address but with them not responding to messages that seems unlikely to happen. It is now Monday 29 June 2020 and I again left several messages on their social media platforms with no response from them.Instead I get an email on Saturday 27 July that my order has been shipped. Now I am attempting to stop them from shipping to the wrong address but with them not responding to messages that seems unlikly to happen.