Pathetic Service

I am writing to express my disappointment in the level of service I received from Zando on my last online purchase.

I placed my order on the 2nd of December 2019 and was notified that due to the backlog my order would arrive (latest) by the 11th of December 2019. During this week i made a call to your call center when I realized that by Tuesday (10/12/2019) my order had not been dispatched as yet, it was still processing on my online profile. Your call center agent assured me that my order would arrive on Thursday (12/12/2019) or Friday at the latest. My concern was that our company is shutting down on 13 Dec and should the order not arrive by this date there would be nobody to accept it.

I made yet another follow up call this morning only to be told that my order may not arrive today as they are unsure if it is in Durban yet. I am absolutely appalled by the service I've received and the length of time I have had to wait to receive my parcel, which by the looks of it I may not even be able to receive. It wouldn't have been the first time that Zando participated in Black Friday which apparently resulted in the backlog, but it seems like the capacity to deliver is lacking. I will definitely not make the mistake of using Zando as an online shopping platform during Black Friday week or the festive season again.

ORDER #***