Pathetic service

********** 79 I placed an order and within 30 minutes I called Zando to cancel the order. They ensured me it was cancelled and that I would receive a refund. After 5 days I called back and they confirmed I would get the refund same day. Two days later I called again, same story. 2 days later same story. We are now at 9 days after cancelation and still no refund. Their costumer care line rings for over 3 minutes before anyone even answers it. I will certainly not ever do business with them again especially as there are some many other better competitors out there who I have never had problems with.