Pathetic service

<p>Requested a return on 6 February. Sent an email a week later asking what was going on and why the return had not been picked up by the courier. Received an automated response that my query had been dealt with. Sent another email this week to say I'm still waiting for the courier to pick up the parcel - another automated response. So here I sit still waiting for the courier company and wanting my money back</p>