Pathetic return procedure and wasted time

I ordered a pair of boots from Zando Ref***, the size was incorrect, i have logged a return on the 4th of June 2020 and received no feedback, thereafter i sent an email with the logging tracking subject Zando- I want to track my return / refund request - My item has not been picked ***3 to Zando, There was plenty back and forth email in this regard and a specific email which i have on record indicated that the agent has logged the return on my behalf, after the 14 day mandatory period i was told that its over 14 days and i cannot return the item. the item is brand new and still in a box, i think this service by Zando is pathetic, The service agents seems not to want to assist, now i sit with a product that is pretty useless to me.